Thank you for shopping at ejoyoshop.com. We value your business and want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Window

You have 14 calendar days from the date you received your item to initiate a return. If 14 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging.
• You have the receipt or proof of purchase.

Note: Certain types of goods (such as perishable items, customized products, or personal care goods) may be exempt from being returned.

3. The Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).
• Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Deductions: If you receive a refund, the cost of initial shipping will be deducted from your refund.

5. Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at [Your Email Address] with photos of the damage. We will prioritize a replacement or a full refund for any items that arrive in poor condition.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at mussadiqkhan09@gmail.com

Contact Us

If you have any questions on how to return your item to us, contact us:

• Email: collections@ejoyoshop.com